CONSUMER PROTECTION

The Chandigarh State Commission noted that obtaining both certificates - completion and occupation - is a must to make possession offer legally valid

The National Commission rejected the builder's defence that promises made in the brochure were unenforceable as they had not been incorporated in the agreement of sale

The Medical Council had exonerated Dr Agarwal of negligence. But the Consumer Commission held him guilty because he was an allopathic doctor who had prescribed an ayurvedic drug

Section 4(10) of the Consumer Protection (ECommerce) Rules, 2020, casts an obligation on the e-commerce service provider to provide a replacement or refund in case of deficiency in service

Forced cancellations, hidden fees and manipulative prompts plague users as survey shows eight in ten riders report deceptive design practices

A simple 'Buy now, pay later' click can trigger a full loan without consent. Weak verification, no alerts, and instant disbursals are fuelling identity fraud in India's digital lending ecosystem

The National Commission observed that the acquittal of the accused due to lack of evidence could not, by itself, lead to the presumption that no theft had occurred

The Delhi High Court emphasised that the Consumer Protection Act must be construed liberally: it permits a remote-degree legal heir or any family member to file a complaint

The District Commission pointed out that under consumer law, the seller is equally accountable for ensuring that the buyer receives a defect-free product

A 2016 amendment to the BIS Act broadened the government's authority to mandate compliance with compulsory standards

The CCPA stated that Rapido made misleading claims in its promotional campaigns, including "Guaranteed Auto" and "AUTO IN 5 MIN OR GET ₹50", which were not substantiated

The State Commission allowed the complaint and directed the bank and the insurer to be jointly and severally liable for compensating the loss, along with interest at 10 per cent

The National Commission in A1 Fauz International vs Audi India & Another held that the airbags failed to deploy not due to manufacturing defect, but because the truck did not have rear protection

Any defect identified by the expert would have to be rectified within one month, failing which compensation of ₹5,000 per day would be payable

Platforms including Amazon, Flipkart, Zomato and Paytm asked to eliminate dark patterns and complete self-audits within three months as per 2020 e-commerce rules

The State Commission noted it could not be inferred from the medical certificate that these ailments were present when the policyholder purchased the policies

As complaints rise, RBI will frame rules in FY26 to curb mis-selling of financial products by banks and NBFCs, with possible impact on insurers' banca channels

Union Minister Pralhad Joshi slammed Uber's practice as unethical and exploitative, while the consumer protection body issued a notice to the cab aggregator over the move

The high court held that the Insurance Act, a general law, must yield to the Succession Act, a special law that governs the rights of legal heirs

The State Commission held that though Uber functions as a cab aggregator, it should ensure timely and reliable delivery of services offered through its platform