You are here: Home » Current Affairs » News » National
Business Standard

Metro back on track but commuters face problems making cashless payments

A number of people who travelled on the Delhi Metro faced problems buying new smart cards or getting them recharged through cashless modes due to network issues

Topics
Delhi Metro | Coronavirus | Lockdown

Press Trust of India  |  New Delhi 

Delhi Metro
Delhi Metro

A number of people who travelled on the Delhi Metro, which resumed services after more than five months on Monday, faced problems buying new smart cards or getting them recharged through cashless modes due to network issues.

At many stations, including Central Secretariat, Chawri Bazar, and Chandni Chowk, passengers said there were hiccups while making online payments.

Such issues were being reported mostly from underground metro stations.

Mohammad Mohsin, 28, who travelled from Kashmiri Gate to Sikandarpur, said he had trouble recharging his smart card as it took a while to make the payment through e-wallets due to erratic mobile network.

Tokens are not permitted for travelling to prevent transmission of virus through frequent touching. Only smart card holders (including QR code users on Airport Express Line) are allowed to travel.

Recharge of smart cards at the ticket-vending machines or customer care centre is allowed through cashless modes only.

Similarly, new smarts cards can be purchased at customer care centres or ticket counters using cashless modes of payment.

Parvez Ahmed, who travelled from Saket to Azadpur, said he did not have enough balance in his smart card and his debit card also did not work for sometime due to network issues.

"I waited for about 10-15 minutes before I could successfully make the payment," he said.

Ahmed said there were no long queues on the first day, so delay in online payment did not lead to any major issue.

"Had it been a normal day, it would have led to chaos," he said.

Luckshay Gupta, 28, said issues in online payment caused a minor delay during his travel from Chandni Chowk to Race Course.

"Cash is still being used in all other works. Not everyone has a debit card or e-wallet. For now, only those who have office work or something urgent are travelling by metro. Later, everyone will take the mass transit system, the situation will be different then," he said.

Rohini Bansal, 25, said she tried getting her smart card recharged online but it could not be done due to network issues.

"Money got deducted from my account, but the transaction failed. I waited for 15-20 minutes at Central Secretariat metro station before I left the premises and took an auto to work," she said.

The resumed services in a graded manner on Monday, with elaborate measure for crowd management and ensuring hygiene to check the spread of virus.

The Yellow Line connecting Samaypur Badli and Huda City Centre in Gurugram was the first one to be opened.

The services resumed at 7 am with strict safety and social distancing measures in place. The trains will operate in batches of four-hour each from 7-11 am in the morning and 4-8 pm in the evening.

(Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)

Dear Reader,


Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.
We, however, have a request.

As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.

Support quality journalism and subscribe to Business Standard.

Digital Editor

First Published: Mon, September 07 2020. 12:25 IST
RECOMMENDED FOR YOU
.