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Introduction of Complaint Tracker in Postinfo Mobile App of India Post & issue of revised Citizens' Charter

Capital Market 

With 1.5 lakh Post Offices, the has the most widely distributed in the world. Post had launched a Postinfo on 11.05.2015, which is updated from time to time. Postinfo - the Citizens' centric Mobile application of was developed by the in Postal Technology. This app has a number of features like tracking consignments, search, postage calculator, and interest calculator.

This App of Post can be downloaded in and Windows Five lakh customers have already downloaded the Postinfo App.

The feature of tracking of complaints registered by the customers online on Computerised Customer Care Centres has been introduced in the Postinfo App of Post last month. This aims at facilitating the complainants to track their complaints on their

In addition to the above, the has reviewed and revised its Citizens' Charter in December 2017, which is a tool for facilitating the delivery of services to citizens with specified standards, quality and time frame etc. with commitment from the organisation to its customers. The short version of the Citizens' Charter is displayed in the post offices and the detailed version is available on the website of the Department of Posts i.e.

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(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

First Published: Wed, January 03 2018. 11:38 IST
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