"We're all gob-smacked, we don't know what to think," Brenton Tarrant's grandmother, Marie Fitzgerald, told Australia's Channel Nine network.
"It's just so much... to take in that somebody in our family could do anything like this," Fitzgerald said from her home in New South Wales state.
"It's only since he travelled overseas I think that the boy has changed, completely," she said, adding that as a teen, Tarrant was interested mainly in computer games.
But he returned home a year ago for the birthday of his sister, and Fitzgerald said there were no signs he had undergone a transformation.
"He was just his normal self," she said.
Tarrant's sister and mother, who still live in the area, have been placed under police guard and even family members can't contact them, she said.
"The police will do their duty and keep them protected, which is what they need, and no phone contact, they've said you can't contact them," she said.
Tarrant's uncle, Terry Fitzgerald, said they learned of his role in the massacre at two mosques in Christchurch from the television.
"First up I said, 'No it couldn't be', but then I saw his photo," he said.
"Now everybody's just devastated... shattered, that's the word," added Marie Fitzgerald.
(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)