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UK complaints body accused of bias in favour of banks

Reuters  |  LONDON 

LONDON (Reuters) - Britain's public body for handling complaints about banks must show it has dealt with customers properly or review their cases, a senior British lawmaker said on Tuesday.Nicky Morgan, chair of parliament's powerful Treasury Select Committee has asked the Financial Ombudsman Service (FOS) to comment by March 27 on allegations made by Britain's Channel 4 television that some complaints were not properly handled.Based on reporting by an undercover journalist working at FOS, Channel 4's Dispatches programme appeared to show staff without adequate training siding with banks in ...

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First Published: Tue, March 13 2018. 23:41 IST