Before you break into paeans of praise punctuated by large gulps of chocolate, take a look behind the ...backoffice. It'ss new hotel management software that runs the backoffice and the frontoffice, and the EDP manager, tucked away somewhere in the basement of the grand building, keeps track of business. Business that includes that elevator which may spring a surprise on the pop star to the rising cost of the chef'ss hours d'souvres.
With the increase in business travel, personalised service is very much
