With agentic AI and automation, enterprises are now targeting topline growth over just cost savings, says Automation Anywhere, as adoption spreads beyond GCCs
India's trade with West Asia is crucial, considering that apart from Russia, it imports crude oil from Iraq, United Arab Emirates (UAE) and Saudi Arabia
Experts warn current trajectory could make several centres unsustainable
GCCs in India face rising attrition and a shrinking entry-level workforce as mid-senior roles grow, prompting a need for deeper investment in employee engagement
Only 8 per cent of Global Capability Centres (GCCs) have advanced significantly across the three dimensions key to enterprise value innovation, competitive differentiation and operational efficiency, a new report from Boston Consulting Group (BCG) said. India, the US, and Mexico emerged as the most balanced GCC ecosystems, with India uniquely combining scale, innovation, and efficiency, it said. The report called for a step-change in how organisations structure, invest in, and activate their GCCs, not just as support engines, but as core drivers of innovation, AI adoption, and business outcomes. While GCCs are evolving rapidly in scope and ambition, the majority remain focused on delivery execution, under-utilising their potential to act as capability hubs powering enterprise-wide transformation. "A new report from Boston Consulting Group (BCG), 'Rewriting the Global Capability Center Playbook: Scaling Maturity with AI', finds that only 8 per cent of GCCs have advanced significant
The new business line, named Origint, will provide end-to-end services to help GCCs set up, scale, and operate high-performance centres across India and key international markets
Deepseek says that in 2023 Asean countries exported goods worth $416 billion to China and imported goods worth $495.7 billion from them
Jain explained that the GCCs' increased leasing in India has to do with the quality of talent, skill availability, and the possible cost arbitrage in India
There has been a marked shift in the Gulf Cooperation Council (GCC) countries' stance on terrorism since the 2008 Mumbai attacks due to the widespread realisation that it is a common enemy of all and there is a need for collaborative efforts to combat the menace, the Indian envoy in the UAE has said. Sunjay Sudhir, India's Ambassador to the UAE, also hailed the visit of the all-party delegation led by Shrikant Shinde to the country to highlight India's stance on the issue. He termed the visit as very successful. "The narrative, our thoughts, our perspectives, were well received, very well reciprocated. And again, it was a clear reciprocation, a clear reiteration of the fact that in the UAE, we have a true strategic partner, a friend, whom we can rely on," the ambassador told PTI. Ambassador Sudhir also highlighted a shift in the response by the GCC nations - Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates - after the Pahalgam terror attack in comparison to t
German IT firm Nagarro has leased 706,000 sq ft in Gurugram's Sector 18 for its global capability centre, paying ₹2.9 crore monthly rent with a 12-year lease agreement
Sabre's India GCC plays a central role in building AI-based forecasting, pricing, and retail platforms that power travel innovation for global airlines and hotels
India's GCCs are evolving into strategic hubs, producing CXO-level talent as leaders drive global innovation, operations, and transformation from centres in the country
According to sources, the proposed policy will provide 30-50 per cent front-end land subsidy, apart from 100 per cent stamp duty waiver for GCC investors
Wipro will help multinational companies set up their GCCs in India, operate and then transfer the entity back to the parent company - popularly known as the BOT model - after a few years
Nearly 34 states and union territories (UTs) have pre - published draft rules and it has been done in a harmonized, standardized manner, Dawra said
GCCs have leased or committed to take about 27.7 million square feet (sq ft) of Grade-A commercial real estate in 2024 and 24.1 million sq ft in 2023
Their market size is expected to grow to $395 billion in 2026, up from about $19 billion in 2018, according to PwC
Additionally, the group launched a new AI platform, Zyrix, focused on driving innovation and advancing product engineering
Demand for domain experts, specialised skillsets the trigger
Expanding sector is to expected create 15-17 mn jobs in the country by 2030, it says; Initiative will attract investments and drive economic growth