Page 5 - Latest Updates on IndiGo Airlines

IndiGo may face penalties if non-compliance is deliberate: Experts

The revised FDTL (Flight Duty Time Limitation Rules) rules entered their second and final phase on November 1, activating seven clauses deferred during July's rollout

Still far from normalcy: IndiGo board steps in, forms crisis mgmt group

Board-led team includes chairman, ex-FAA chief, Amitabh Kant; ₹610 cr in refunds processed as airline eyes Dec 10 stability

Indigo crisis exposes operational gaps as punctuality plunges to record low

Indigo's mass cancellations and delays pushed punctuality to just 3.7% early December, with passenger grievances peaking and experts linking the crisis to crew roster implementation issues

InterGlobe sets up crisis group to address IndiGo flight chaos, refunds

The board of Interglobe Aviation, the parent company of IndiGo, has set up a Crisis Management Group (CMG), which is meeting regularly to monitor the situation, the airline said in a statement on Sunday. The company's Board of Directors is doing everything possible to take care of the challenges faced by its customers and ensure refunds to passengers, it added. The statement came a day after the IndiGo CEO Pieter Elbers and COO and Accountable Manager Isidro Porqueras received DCA notices, seeking explanations within 24 hours on the massive flight disruptions. Authorities will take appropriate action in the matter of the airline's flight disruptions, depending on the inquiry committee's findings, a senior government official said on Saturday. "The Board of Directors of Interglobe Aviation Limited (IndiGo) met on the first day that the problem of cancellations and delayed flights arose. The members received a detailed briefing from the management on the nature and extent of the ...

IndiGo flight disruptions cause widespread travel woes across India

The chaos is not limited to the national capital but across the major metropolitan cities of the country

DGCA issues show cause notice to IndiGo CEO Elbers on flight disruptions

Aviation watchdog DGCA on Saturday issued a show cause notice to IndiGo CEO Pieter Elbers seeking an explanation for the massive flight disruptions, according to sources. For five days in a row, IndiGo has seen significant flight disruptions with hundreds of flight cancellations and delays, causing hardships to thousands of passengers. In the notice, the regulator said the large-scale operational failures indicate significant lapses in planning, oversight and resource management, the sources said. "... as the CEO, you are responsible for ensuring effective management of the airline but you have failed in your duty to ensure timely arrangements for conduct of reliable operations and the availability of requisite facilities to the passengers," the notice read. The Directorate General of Civil Aviation (DGCA) has also asked Elbers to reply within 24 hours. The notice also mentioned that the primary cause of the flight disruptions is non-provisioning of adequate arrangements to cater

DGCA panel to review disruptions as IndiGo says 95% connectivity restored

According to airport data accessed on Saturday, several major hubs reported significant cancellations by IndiGo. Hyderabad Airport recorded 69 planned cancellations

Action in IndiGo flight disruptions depending on inquiry: Govt official

Authorities will take appropriate action in the matter of IndiGo flight disruptions, depending on the inquiry committee findings, a senior government official said on Saturday. As flight disruptions continued for the fifth straight day, Civil Aviation Minister K Rammohan Naidu, along with senior civil aviation ministry officials, held a "serious meeting" with IndiGo CEO Pieter Elbers to review the situation and address the issues, the official said. The meeting, held in the national capital on Saturday, was attended by Civil Aviation Secretary Samir Kumar Sinha, and DGCA chief Faiz Ahmed Kidwai, among others. The official told PTI that the immediate priority is to restore normalcy in flight operations and the airline has been asked to ensure prompt refund of tickets. Against the backdrop of a large number of flights cancelled and delayed at various airports, causing hardships to thousands of passengers, aviation regulator DGCA has set up a four-member inquiry panel to ascertain the

Normalcy restored at airports across country: Govt after IndiGo chaos

Normalcy is restored at airports across the country and all necessary facilities are being provided to passengers, the Civil Aviation Ministry said on Saturday. Amid massive disruptions in flight operations due to crew shortage, IndiGo cancelled hundreds of flights, including 1,600 on Friday and over 800 on Saturday, since the crisis started earlier this week, leaving thousands of passengers stranded at airports across the country. IndiGo operates 2,300 flights across the country in a day. "Normalcy is restored at airports across the country and all necessary facilities are provided to passengers. Check-in and check-out are happening smoothly," the ministry said in a statement. Meanwhile, Mumbai International Airport Ltd (MIAL) said it has made arrangements to accommodate 25 grounded IndiGo aircraft at its facility. In a statement, MIAL further said it has implemented a range of initiatives to support passengers stranded at the terminal due to flight cancellations and operational

Operated 700 flights on Friday: IndiGo; points at 1,600 cancellations

Domestic carrier IndiGo on Saturday said it operated only 700 flights on Friday against its usual number of 2,300, suggesting 1,600 cancellations during the day. The airline had said it had cancelled "over 1,000 flights" on Friday, when IndiGo CEO Pieter Elbers, after maintaining a stoic silence on the crisis for three days, finally acknowledged that it was cancelling flights in big numbers. Besides cancelling a record number of flights in a day by any Indian carrier in the country's aviation history, IndiGo's on-time performance hit rock bottom at 3.7 per cent on Friday, triggered by disruption in operations amid the transition to the second phase of new flight duty and rest period norms for pilots, as per the Civil Aviation Ministry website. The second phase of these norms, which came into force from November 1 and consist of change in night definition to 12am-6pm from 12 am-5 pm earlier, and restricting number of night landings to two from six earlier, applies to all domestic ...

87% IndiGo fliers want service lapses probed under CP Act class action

As much as 87 per cent of respondents of a survey conducted on IndiGo passengers said they wanted service deficiency of the airline to be put under Class Action provision of the CP Act 2019, a statement said on Saturday. A class action provision is a legal mechanism that allows a group of people with a common grievance to collectively sue a company for acts like mismanagement or fraud. The survey was conducted by LocalCircles in the wake of domestic carrier IndiGo cancelling hundreds of flights in the last four days, leaving thousands of passengers stranded at various airports in the country, as airfares hit the skies. There have been class-action (or proposed class-action) lawsuits -- mostly outside India -- against airlines over refund, cancellation, compensation and related issues, it said. Beyond cancellations and delays, many IndiGo fliers raised serious concerns about refund integrity (deductions and delays), failed "zero-cancellation/insurance" promises, shifting itinerarie

Cancelled 800 flights today; addressing refund issues on priority: IndiGo

Domestic carrier IndiGo has said it cancelled over 800 flights on Saturday, much lower than Friday's number of more than 1,000, and it is addressing all customer refund issues on "priority". The airline, which has been granted major relaxations by the DGCA in the second phase of the new flight duty and rest period norms for pilots, after it told the aviation safety regulator that it was facing significant transitional challenges in roster planning and crew availability under Phase-2 FDTL requirements, also said it is working "determinedly" to bring its operations back on track across the network. "The number of cancellations on Saturday dropped below 850 flights, much lower compared to Friday. We are continuing to work towards reducing this number progressively over the next few days," IndiGo said in a statement. The airline's teams are focused on stabilising schedules, reducing delays, and supporting customers through this period, it said, adding, "We are also working closely with

MoCA directs IndiGo to trace and deliver baggage within next 48 hours

Civil Aviation Minister Ram Mohan Naidu Kinjarapu shared on X, announcing directives to IndiGo amid widespread cancellations and delays, ordering the airline to clear all pending passenger refunds

IndiGo crisis: Govt asks airline to complete refund by Dec 7, other updates

After a week of disruptions, Indigo says operations are gradually stabilising and cancellations may drop below 1,000 today; passengers have been offered full waiver on cancellations and rescheduling

IndiGo crisis prompts Centre to enforce fare caps on major routes

Ministry of Civil Aviation caps fares after IndiGo's disruptions send prices soaring, warning airlines against exploiting stranded travellers and promising action in case of violations

Govt grounds new pilot rest rules for 2 months as IndiGo crisis deepens

India suspends new pilot duty-time rules to stabilise IndiGo after massive cancellations, as government launches inquiry and expects normal operations within 3 days

IndiGo crisis sends fares spiralling, Delhi routes cross ₹1 lakh threshold

Stranded flyers face brunt of IndiGo turmoil: Following flight cancellations, airfares of Air India, Akasa, Spicejet rise exponentially, dealing a double blow

IndiGo CEO apologises for flight chaos, says ops to stabilise by mid-Dec

IndiGo CEO Pieter Elbers apologised for the unprecedented cancellations and said disruptions should ease from Saturday, with full operational stability expected between December 10 and 15

Govt launches high-level inquiry into flight disruptions after IndiGo chaos

After IndiGo cancellations disrupted travel for thousands, the government has set up a four-member DGCA-led panel to fix accountability and recommend safeguards for passengers

SpiceJet adds new flights from Delhi, Mumbai amid IndiGo operational chaos

SpiceJet is adding new flights from Delhi to Mumbai, Ayodhya, Pune, Bangkok, Bengaluru and Kolkata, among others