Page 2 - Indigo Crisis

IndiGo crisis: Travel operators ramp up capacities for faster refunds

Travel operators ramp up human and tech support to manage soaring refund and rescheduling requests as IndiGo flight cancellations disrupt peak holiday travel

IndiGo announces ₹10,000 travel voucher for 'severely impacted' flyers

IndiGo said the ₹10,000 vouchers are in addition to government-mandated compensation of ₹5,000-10,000 for passengers whose flights were cancelled within 24 hours of departure

Delhi HC pulls up Centre over IndiGo crisis; orders passenger compensation

Delhi High Court criticised the Centre and DGCA over the IndiGo disruptions and directed airline to immediately begin compensation under the DGCA's 2010 circular, with the next hearing on Jan 22, 2026

With 10% reduction in flights, IndiGo winter schedule at last year's level

IndiGo's winter flight schedule sees a sharp year-on-year increase, but a planned government cap and pilot constraints may force the airline to scale back operations

IndiGo board to hire external specialist to trace root cause of disruption

IndiGo chairman Vikram Singh Mehta dismissed allegations that IndiGo engineered the crisis, tried to influence the government's flight duty time limitation (FDTL) rules

IndiGo trims Q3 capacity, revenue forecast after flight cancellations

The budget airline had scrapped at least 2,000 services last week because of poor pilot roster planning, leaving tens of thousands of passengers stranded

DGCA stations staff at IndiGo HQ, orders on-site checks at 11 airports

The DGCA has launched inspections at 11 airports and deployed officers at IndiGo's headquarters as part of intensified monitoring amid continuing flight disruptions

Flying soon on IndiGo? Key FAQs on refunds, delays and flight checks

With IndiGo operations stabilising after widespread cancellations, many passengers still remain unsure about refunds, delays, and flight tracking. Here are answers to the most common questions

DGCA summons IndiGo CEO; court raps govt, airline over crisis: Top points

On Wednesday, IndiGo cancelled over 60 flights from Bengaluru airport, even as CEO Pieter Elbers claimed yesterday that the airline's operations were back on track

Blame govt, not just IndiGo for aviation crisis: CPI-M leader Rahim

CPI-M leader A A Rahim on Wednesday held the union government responsible for the recent IndiGo crisis, arguing that it was the direct result of unchecked privatisation and deregulation that has turned India's aviation sector into a duopoly. He urged the government not to dilute Flight Duty Time Limitations (FDTL) rules to accommodate the airline. Raising the issue during Zero Hour in the Rajya Sabha, Rahim said the crisis was not IndiGo's alone. "The sole culprit behind this huge crisis is the Union government. This is the direct outcome of the government's neo-liberal economic policies, privatisation and deregulation of the Indian aviation sector," he said. Pointing to market concentration, Rahim said IndiGo now operates 65.6 per cent of all flights while Air India handles 25.7 per cent. "More than 90 per cent of the Indian aviation sector is controlled by just two bosses, IndiGo and Tata," he said. The CPI-M leader dismissed the government's promise that Air India's privatisatio

IndiGo cancels multiple flights again, passengers stranded amid disruptions

Passengers with luggage are left with unresolved issues and incomplete flight information, with marginal assistance from the helpline service

IndiGo CEO may be 'sacked if necessary', says Civil Aviation Minister

Civil Aviation Minister K Ram Mohan Naidu also suggested that the crisis at IndiGo may have been 'intentional'

Datanomics: Pilot fatigue a concern in a growing aviation sector

The survey highlighted the impact of frequent tail swaps-when airlines switch the aircraft assigned to a flight

ICSI flags IndiGo lapses, urges stronger corporate governance norms

Company secretaries' apex body ICSI on Tuesday cited the governance lapses at the country's largest airline IndiGo and called for stronger governance practices to ensure proactive risk identification, timely intervention and transparent communication. The Institute of Company Secretaries of India (ICSI) has more than 78,000 members. In a statement, the institute flagged the "recent governance lapse highlighted by the IndiGo incident". ICSI President Dhananjay Shukla said the IndiGo incident serves as a reminder for corporates and professionals to ensure sound governance frameworks that can create as well as preserve shareholder value along with public trust. It is not often that ICSI publicly mentions governance issues at a company. IndiGo has been facing significant operational disruptions for the last one week, resulting in hundreds of flight cancellations and delays. The situation is stabilising now. Lack of proper planning in implementing the new flight duty norms is one of t

IndiGo back on its feet; operations stable, says CEO Peter Elbers

Crisis-ridden IndiGo on Tuesday claimed that the airline is back on its feet and operations are stable, even as it keeps addressing all customer needs. In the latest video message, IndiGo CEO Peter Elbers also said that lakhs of customers, whose flights were cancelled or delayed, have already received their full refunds, and the process is ongoing on a daily basis. Elbers, however, remained tight-lipped on the compensation to customers, whose flights were cancelled at the last minute or were hugely delayed. As per the Civil Aviation Ministry's passenger charter, if an airline fails to inform a passenger of his/her flight cancellation at least two weeks before departure, compensation is legally mandatory, and its amount depends on the flight duration. Also, the airline has to provide compensation automatically, without passengers asking for it. "IndiGo is back on its feet, and our operations are stable. We've let you down when a major operational disruption happened, and we're sorr

Why IndiGo's board is not keen on removing CEO Pieter Elbers amid crisis

Even as IndiGo's cancellations, delays and refunds mount, several board members argue Pieter Elbers' crisis-handling record and experience make his removal neither simple nor necessarily wise

Flight disruptions credit negative, may hit IndiGo financially: Moody's

Flags financial damage from revenue loss, compensation, DGCA fines

SC declines to intervene in IndiGo cancellations, cites govt action

The cancellations, which began on December 2, have drawn criticism from passengers and government authorities

IndiGo gets 24 hrs for DGCA reply as refunds hit ₹610 cr: Top updates

After major nationwide disruptions, IndiGo now has to answer the DGCA by 6 pm on Monday; the airline says operations are improving and ₹610 crore in refunds have already been cleared

With 2 airlines in command, market concentration in aviation skyrockets

The Herfindahl-Hirschman Index (HHI) in the sector is up by 1800 points in the last decade to record high of 4500 in FY25