Company secretaries' apex body ICSI on Tuesday cited the governance lapses at the country's largest airline IndiGo and called for stronger governance practices to ensure proactive risk identification, timely intervention and transparent communication. The Institute of Company Secretaries of India (ICSI) has more than 78,000 members. In a statement, the institute flagged the "recent governance lapse highlighted by the IndiGo incident". ICSI President Dhananjay Shukla said the IndiGo incident serves as a reminder for corporates and professionals to ensure sound governance frameworks that can create as well as preserve shareholder value along with public trust. It is not often that ICSI publicly mentions governance issues at a company. IndiGo has been facing significant operational disruptions for the last one week, resulting in hundreds of flight cancellations and delays. The situation is stabilising now. Lack of proper planning in implementing the new flight duty norms is one of t
Crisis-ridden IndiGo on Tuesday claimed that the airline is back on its feet and operations are stable, even as it keeps addressing all customer needs. In the latest video message, IndiGo CEO Peter Elbers also said that lakhs of customers, whose flights were cancelled or delayed, have already received their full refunds, and the process is ongoing on a daily basis. Elbers, however, remained tight-lipped on the compensation to customers, whose flights were cancelled at the last minute or were hugely delayed. As per the Civil Aviation Ministry's passenger charter, if an airline fails to inform a passenger of his/her flight cancellation at least two weeks before departure, compensation is legally mandatory, and its amount depends on the flight duration. Also, the airline has to provide compensation automatically, without passengers asking for it. "IndiGo is back on its feet, and our operations are stable. We've let you down when a major operational disruption happened, and we're sorr
Even as IndiGo's cancellations, delays and refunds mount, several board members argue Pieter Elbers' crisis-handling record and experience make his removal neither simple nor necessarily wise
Flags financial damage from revenue loss, compensation, DGCA fines
The cancellations, which began on December 2, have drawn criticism from passengers and government authorities
After major nationwide disruptions, IndiGo now has to answer the DGCA by 6 pm on Monday; the airline says operations are improving and ₹610 crore in refunds have already been cleared
The Herfindahl-Hirschman Index (HHI) in the sector is up by 1800 points in the last decade to record high of 4500 in FY25
The revised FDTL (Flight Duty Time Limitation Rules) rules entered their second and final phase on November 1, activating seven clauses deferred during July's rollout
OTAs offer 100% refunds amid Indigo flight cancellations
The Northeast Frontier Railway (NFR) will be running special trains to clear passenger rush in view of flight disruptions, its chief spokesperson said on Sunday. NFR CPRO Kapinjal Kishore Sharma said extra coaches of various classes have also been attached to different trains. "The NFR has taken these initiatives in view of IndiGo flight cancellations," he said. Two special trains -- one each from Dibrugarh to New Delhi, and Guwahati to Howrah -- would run on Monday, the CPRO said. "Further, 20 coaches will be attached to 18 different trains to help clear the rush of passengers. These trains are running on different sectors," he added. IndiGo, the country's largest airline, has cancelled thousands of flights over the last few days as it grappled with significant operational disruptions mainly due to crew shortage.
Stranded flyers face brunt of IndiGo turmoil: Following flight cancellations, airfares of Air India, Akasa, Spicejet rise exponentially, dealing a double blow
IndiGo reassured its customers that airport staff are working to minimise the wait times at check-in counters. However, passengers reported facing issues, including difficulties with web check-in
The officials said the threat was found written on a piece of paper in a lavatory by the pilot when the Indigo 6E2211 flight was preparing to leave
Delay causes some to miss connecting flights; DIAL sources said zero cancellations or diversions from airport on Tuesday
On Wednesday, airline said it is operating 1,000 daily international and domestic flights
QIP is a capital-raising tool through which listed companies can sell shares, fully and partly convertible debentures, or any securities, other than warrants that are convertible into equity shares
The development comes a day after the company posted its highest ever quarterly net loss at Rs 2,844.3 crore for the first quarter of 2020-21
Kumar had left IndiGo to join AirAsia India. He has also worked at erstwhile Sahara Airlines
In a filing to the stock exchanges on Tuesday, InterGlobe Aviation said the two entities have submitted a request for arbitration on October 1 to the London Court of International Arbitration
The carrier is blocking 29 out of 185 seats in its A320 planes, and 49 out of 222 seats in the A321 models