Page 3 - Public Grievances

Appellate panels to be set up for resolving social media users' grievances

The government on Friday tweaked IT rules to pave way for setting up of grievance appellate panels, which will settle issues that users may have against the way social media platforms initially addressed their complaints regarding content and other matters. These committees will be able to review content moderation decisions by social media companies like Meta and Twitter. The 'Grievance Appellate Committees' will be set up within three months, according to a gazette notification on Friday. Incidentally, the move comes at a time when the CEO of electric car maker Tesla Inc, Elon Musk, has completed his USD 44-billion takeover of Twitter, placing the world's richest man at the helm of one of most influential social media apps in the world. The IT rules changes have been in the works for months, though, ever since users red-flagged instances of digital platforms acting arbitrarily. The latest move will arm the users with a grievance appeal mechanism in the form of appellate committee

Govt to set up social media grievance appellate committees within 3 months

The committees will be established with the aim of providing users of social media sites like Facebook and Twitter with an alternative dispute resolution method

Special Swachhta Campaign 2.0: Centre removes 900 obsolete rules

The assessment of the Campaign 2.0 will be done from November 15 to November 30

Manipur CM Biren Singh launches portal to address public grievances

Manipur Chief Minister N Biren Singh has launched a web portal to enable people to redress their grievances, and provide a platform to raise corruption-related issues, officials said. Three phone numbers, including two meant for the anti-corruption cell, has been made available on the portal 'CM da Haisi' (Let's inform the CM), they said. "... It will enable fast redressal of public grievances and also provide a platform to raise corruption-related issues," Biren wrote in a Facebook post. "This will further enable us to bring transparency and accountability in governance and delivery of public services," he added.

Centre conducts root cause analysis of public grievances at select depts

The Centre has conducted a root cause analysis of the public grievances received by select government departments to understand the reasons behind such complaints

Public grievance redressal time reduced to 30 days from 45 days: Minister

Last year, the DARPG had reduced the maximum time limit to 45 days from 60 days to resolve public grievances, a statement issued by the Personnel Ministry said

Centre cuts public grievances resolution time to 30 days from 45 days

The Centre has decided to reduce resolution time of public grievances, raised on a dedicated portal, to a maximum of 30 days from the existing 45 days

Prompt grievance redressal of taxpayers top priority: CBDT chairman

Prompt redressal of taxpayers' grievances remains the top priority for the tax department, the newly appointed chairman of Central Board of Direct Taxes (CBDT) Nitin Gupta said on Sunday

J&K BJP to set up grievance panel; party president Ravinder Raina to head

The Jammu and Kashmir BJP on Saturday announced setting up of a public grievance committee to hear and resolve people's problems. J&K BJP president Ravinder Raina said the panel comprises senior functionaries of the party including members of Paerliament, former ministers and legislators. They will be available at party headquarters on working days to listen to the people's problems and take them up at appropriate levels with the government for their resolution. Raina announced the setting up of the committee at a meeting chaired by him at the party headquarters, a BJP spokesperson said, announcing the schedule of the party leaders available for the public interaction on each working day.

Over 1.3 million public grievances received in January-March 2022

Over 1.3 million public grievances have been received by the Centre through the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), the Lok Sabha was informed on Wednesday.

One nation, one portal to redress public grievances soon: Jitendra Singh

Singh said efforts are being made to integrate state grievance portals with the Centralised Public Grievance Redress and Monitoring System

Resolve Covid-19 grievances within maximum within 3 days: Govt to all depts

The Centre has asked all departments to give high priority to COVID-19 public grievances and resolve them within a maximum of three days, according to an official order.

Grievance redressal to be set up at all MLA offices: CM Kejriwal

Internal system has been developed to address people's grievances in a systematic manner at AAP MLA Dilip Pandey's office which has been given an ISO certification, Chief Minister Arvind Kejriwal said

Irdai looking for agency to manage its grievance redressal centre

Regulator Irdai is looking for an agency to manage its multi-media grievance redressal centre with a view to address complaints of insured public against insurance companies.

Over 2.2 mn public grievances, highest in last 3 years, received in 2020

The Centre runs an online platform for public grievances

Over 1.8 mn public grievances received in 2019, 1.6 mn redressed: Govt

Over 1.8 million public grievances were received during the last year and more than1.6 million of them were redressed, the Lok Sabha was informed on Wednesday

Govt got over 100,000 Covid-19 grievances; feedback call centres launched

Feedback call centres would operate in several languages including Hindi, English, Gujarati, Marathi, Punjabi, Kannada, Konkani, Malayalam, Tamil, Telugu, Oriya, Bengali, Assamese and Rajasthani

Public grievances jump seven-fold, touch 1.6 million mark, says govt

Minister Jitendra Singh said that almost all central ministries have adopted the grievance redressal mechanism, but some states are lagging behind in this regard

Public grievances see seven-fold increase since 2014: Govt

According to the liberalised rules, limits for withdrawals have been raised and procedures simplified

Huge rise in public grievances since NDA govt assumed office in May 2014

Number of public grievances to touch all time high of 12 lakh this year