ALSO READGovt receives over 1,300 complaints against e-commerce companies Grievances galore! Snapdeal, Flipkart on list of firms with most complaints 3M India looks at double digit growth, e-commerce contribution to triple E-commerce companies at the receiving end, complaints swell to 49,000 Godrej Consumer Product eyes 10% share of hair care market in 2.5 yrs
In the 2016-17 fiscal, the online market had grown by 19 per cent, Minister of State for Consumer Affairs C R Chaudhary said in a written reply to the Rajya Sabha.
"India's e-commerce market is estimated to be $33 billion in the financial year 2017," he said, quoting industry body NASSCOM's latest estimates.
"The complaints are forwarded to the companies concerned for resolution," he said.
At present, there is a three-tier quasi-judicial mechanism in place for redressal of consumer grievances at district, state and national level.
To protect consumer interest, he said, the government has made several provisions to strengthen the consumer grievance redressal mechanism in a bill which was introduced in the Lok Sabha in August 2015.