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The Centre has favoured fundamental changes in management of government employees for a competent and well-functioning administrative structure to ensure citizen-centric governance. The Ministry of Personnel has written to Collectors and Magistrates of all districts across the country seeking details of challenges being faced by them and to maximising their potential. "Changing economic and social milieu and the increasing awareness and rising expectations of the people demands a paradigm shift in the concept of governance. The introduction of new regulations, technologies and increasing focus on the citizen centricity in governance calls for changes in the existing governance processes, policy framework, manpower and skill requirement etc," said a background paper, released by the Ministry seeking suggestions from the District Collectors (DCs)/ District Magistrates (DMs). "It is imperative, therefore, to build a competent and well-functioning administrative structure that is geared to adapt with the changing environment.
To enable this, fundamental changes are called for in human capital management," it said.
It is understood that a number of challenges are currently being faced across the life-cycle of human capital management in government.
"The recruitment of staff has not been in sync with the growing and changing work. This has also resulted in an ageing workforce," the paper reads.
The skill standards/benchmarks for recruitment need to be reviewed considering new ways of working and new technologies being put to use. Focus also needs to be brought on continuous learning of the workforce and acquisition of new skill sets, it said. "Another challenge pertains to addressing reluctance to accept the changes in control, accountability and altered roles and responsibilities. "Also, outdated regulations, disproportionate work and manpower allocation, coupled with rising citizens' demand and expectations, may have heightened the difficulties of government employees and organisations to reinvent themselves," it said, asking the DCs and DMs to highlight the issues and solutions related to human capital in the government. The Personnel Ministry has planned a discussion on this on the Civil Services Day to be observed on April 21. Introduction of new technologies and focus on citizen centricity and effective public service delivery necessitates increased focus on accountability and professionalism in civil services, said a letter written by the Ministry to DCs and DMs. As part of the Civil Services Day discussions, a session on 'Creating value through Human Capital Management in Government' has been planned covering three key points-- Identifying human capital related challenges, leveraging technology to improve processes and maximising potential and fostering creativity and innovation. Emphasising the role of technology in enhancing the efficiency, accountability, and transparency of governance systems, the Personnel Ministry has asked officers to suggest ways in which technology can be leveraged to improve processes and in addressing the issues and challenges in governance.