Amazon India has partnered with ‘Indian Railway Catering and Tourism Corporation’ (IRCTC), to provide its customers with the facility to book reserved train tickets on Amazon. With this launch, the e-commerce company's digital payments arm Amazon Pay adds another travel category, thereby offering its customers a one-stop-shop for booking flights, bus and train tickets.
With this new offering, users will be able to check seat and quota availability across all train classes on the Amazon app. They can pre-load money into their Amazon Pay Balance wallet to make this experience even smoother and pay in a single click.
“We are excited to partner with IRCTC and move another step forward in making life easy and convenient for our customers,” said Vikas Bansal, director, Amazon Pay. “With the facility to book reserved train tickets on our platform, we are enabling travel across any mode preferred by customers.”
Amazon.in is offering the customers with a variety of self-serve options such as live checking of PNR status (for ticket booked on Amazon only), downloads and cancellations of tickets booked on Amazon. Users paying with Amazon Pay Balance also get an instant refund in case of cancellations or booking failures.
Customers will get a 10 per cent cashback on their first train ticket booking and Prime members can avail 12 per cent cashback up for these bookings. For the introductory period, Amazon.in has also waived off service and payment gateway transaction charges.
The feature is open to Google's Android platform and Apple's mobile operating system iOS app users. Customers can book their tickets by clicking the trains and travel category under the Amazon Pay tab. They can select their route and travel dates and get a list of all available trains. Users can use their Amazon Pay balance or Amazon Pay ICICI credit card or any other digital payment methods for an easy checkout experience. In case customers need to cancel a ticket, they can do so under the ‘Your Orders’ section. They can also seek 24x7 help through an Amazon helpline over phone and chat.