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US govt sues Uber, saying wait fees discriminate against disabled

The federal government is suing Uber saying it discriminates against disabled people by charging fees when drivers have to wait for passengers to board their vehicles

Topics
US | Uber | Disabled

AP  |  Washington 

Photo: Reuters
Photo: Reuters

The federal government is suing saying it discriminates against people by charging fees when drivers have to wait for passengers to board their vehicles.

Uber's "wait time" fees kick in two minutes after a driver arrives, and are charged until the car begins its trip. According to the Department of Justice, added the fees in a few cities in April 2016. Eventually, they spread nationwide.

In its lawsuit, filed Wednesday in District Court in Northern California, the Justice Department says is violating the Americans with Disabilities Act for failing to modify its fees for those who may need extra time to get into an Uber car.

The lawsuit alleges that Uber charged the fees even when it was aware that a delay was disability-based.

Uber said Wednesday it has been in active discussions with the Justice Department and was surprised and disappointed by the lawsuit.

"Wait time fees are charged to all riders to compensate drivers after two minutes of waiting, but were never intended for riders who are ready at their designated pickup location but need more time to get into the car," Uber said in a statement.

Uber said its policy is to refund wait time fees for riders whenever they alerted the company they were changed. As of last week, any rider who certifies they are will have the fees automatically waived, the company said.

The San Francisco-based company says the average wait time fee charged to riders is less than 60 cents.

"We fundamentally disagree that our policies violate the ADA and will keep improving our products to support everyone's ability to easily move around their communities," Uber said.

The lawsuit asks the court to order Uber to change its policy, train its staff and drivers and pay monetary damages to people who were subject to wait time fees that violated the ADA. It also wants Uber to pay civil penalties.

(Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)

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First Published: Thu, November 11 2021. 12:46 IST
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