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Resolver launches portal to address consumer grievances in India

Press Trust of India  |  New Delhi 

Tuesday launched a portal to help in speedier resolution of consumer complaints.

Speaking at the launch here, Pratyush Singh said the company's goal is to break down the walls between consumers and businesses by building trust and understanding through a speedy and jargon-free process.

"in is powered by and (AI) which guides consumers and supports organisations by making recommendations on what their next steps should be and when to take them," Singh said.

Resolver said it has a proven track record and is the of millions of consumers in the UK with over 3 million case files closed and a customer satisfaction rate of over 98 per cent in the UK.

Resolver (previously known as Expertily), which is an Indian start-up, has received funding from UK.

"With India leading to grow into one of the top-3 consumer markets in the world from USD 1.5 trillion at present to nearly USD 6 trillion by 2030, we see India as a tremendous opportunity," said James Walker, and founder, UK.

The British High to India Sir said the business promises to help both consumers and businesses all across India resolve all manner of complaints more effectively.

"I hope to see it soon become a household name in India," Asquith said.

said it expects to initially receive the majority of complaints related to travel, banking, insurance, telecom and

(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

First Published: Tue, March 12 2019. 16:00 IST