Redressal of citizens' complaints had become a tardy process because of the "inept" and "unprofessional" attitude of the civic administration, an NGO's detailed report on the functioning of the Municipal Corporation of Greater Mumbai here said today.
The report by Praja Foundation deals with issues related to roads, solid waste management, drainage and water supply.
The quality of life in the upscale Malabar Hill area, where Chief Minister's bungalow is located, could worsen because of the deteriorating solid waste management, it said.
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Suburban Malad could face a severe water crisis whereas drainage and roads in Kurla too were in a bad shape, it noted.
Releasing the report, Nitai Mehta of Praja Foundation said, "How can we turn this city into a financial hub when basic civic needs are being neglected?"
"In 2014, on an average it took at least 87 days for closing (addressing) 'contaminated water supply' complaints in S ward of suburban area, while it should be resolved in one day according to the Citizens' Charter," he said.
"27 municipal councillors did not raise a single question in ward committee meetings all year, and three of these councillors have not raised a single question in the last three years," it said.
Milind Mhaske, project director at the Foundation, said, "Only 35 per cent of the 66,747 civic complaints in 2014 have been closed by civic administration. It takes the corporation 17 days to address civic complaints such as contamination of water, drainage chokes and blockages, and garbage, when it should actually take only three days."
The report, based on information obtained under the Right to Information, says that number of complaints about roads decreased by 48.3 per cent in 2014 compared to 2013, whereas that about drainage saw decrease of 26.1 per cent.
Complaints about water supply increased by 25.8 per cent, solid waste management by 32.8 per cent and storm water drainage by 29.6 per cent in 2014.
