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IndiGo staff accused of threatening pax at Patna airport

Press Trust of India  |  Mumbai 

Budget carrier IndiGo, which recently got a dressing down from a Parliamentary panel for "rude" behaviour of its staff, has now been accused of "threatening" to use force against a group of passengers who allegedly refused to vacate its aircraft at airport late last month. The incident, which took place on December 30 last year, comes nearly three months after the staff of the Gurgaon-based thrashed a passenger at the airport. "airlines threatened passengers to get down from aircraft otherwise they will drag out passengers using at Patna," Prasad Nandurkar, a passenger and chief executive officer of a private engineering college in said in his FB post. In the post, Nandurkar also alleged that the first allowed boarding and later cancelled the flight. IndiGo, however, in a statement said all the passengers cooperated and deplaned except for a group of 20 passengers who refused to deplane despite its staff "politely" requesting them to cooperate. "flight 6E-633 (Kolkata-Patna-Lucknow) scheduled to depart from on December 30, at 8:20 pm was cancelled due to bad weather and low visibility. The visibility dropped to 50 meters at the time of scheduled departure." "Keeping in mind the safety of passengers and staff, cancelled the flight and, as a standard procedure, offered alternate flight option to all passengers and accommodation to transit passengers," the said. "All the passengers cooperated and deplaned except for a group of 20 passengers who refused to deplane and demanded accommodation for every passenger.

Our staff politely requested them to cooperate as we were directed by authorities to close operations at the earliest," it said. The crew members "humbly" explained the situation and procedures on the part of the airline, and repeatedly requested for passengers understanding and cooperation, the added. Earlier this month, a Parliamentary panel slammed for "discourteous and rude" behaviour of its employees towards passengers, saying it was an "institutional" problem, and urged the "market leader" to adopt a consumer-friendly approach. The observations, made in the report by the Parliamentary Standing Committee on Transport, Tourism and Culture, followed a video that went viral last year showing ground staff allegedly assaulting a passenger. "The Committee observes that the problem affecting the airlines are not personal, it is institutional. An institution like has to develop a consumer-friendly approach in dealing with their passengers," said the report. It added, "The Committee believes that being a in market share, needs to look inward and find out the reasons for the discourteous attitude and rude and indifferent behaviour of their employees, whether it is their cabin crew or the ground staff." The panel emphasised that the "arrogant behaviour of employees should stop".

(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

First Published: Thu, January 11 2018. 22:25 IST
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