Pandemic helped all banks in improving digital transactions: CSB Bank CEO

CVR Rajendran, managing director, and chief executive officer of CSB Bank talks to Shine Jacob about the company's digital roadmap to touch 95 per cent mark, Covid-19 loans, the status of slippages

From 27 per cent share of digital transactions in 2018, Fairfax-backed CSB Bank has increased its digital share to 80 per cent. It plans 200 new branches in the current financial year. C V R Rajendran, managing director, and chief executive officer of CSB Bank, talks to Shine Jacob about the company's digital roadmap to touch 95 per-cent mark.

Edited excerpts of the interview.

As part of the RBI regulatory package for the second wave, how much restructuring have you done?

SME is a segment that used to give some kind of a worry. This time, SME is doing reasonably