Here is a uniquely public sector problem. A day before the special offer on housing and car loans ended, the chairman and managing director of a mid-sized public sector bank didn’t know whether his bank had decided to extend the offer. “The general manager who handles the portfolio has been transferred to another bank, so we will take the decision when the replacement joins office,” he said. Then minutes later, he called to tell us that the bank had decided to extend the special offer by a month.


