Letters: Convenience for whom?

Apropos V V Ravi Kumar’s article “Please enter your passwords” (November 2), the writer has lucidly put forward the predicament of users making online transactions. Since most transactions require complex combinations of letters and numbers as passwords, remembering them is an onerous task. In this context, I would like to raise another issue. By “migrating” customers online, organisations have made life easier for users. But, in effect, a customer is doing his work himself on behalf of the organisation — for which he needs to pay a convenience charge (except to banks). Organisations definitely save a lot by dealing with customers online, rather than the hassle of dealing with them in person. Hence, it is quid pro quo. Then, why should there be an additional charge to avail of online facilities?

 

B C U Nair, Hyderabad

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