Page 3 - Consumer Rights

Collectors should crack whip on violators of service charge norms: CCPA

Amid rising complaints related to levying of service charge by hotels and restaurants, regulator CCPA has asked state chief secretaries to create awareness about the new guidelines

GST Council: Stormy discussion around states' compensation likely today

States will demand an extension of the compensation period or a change in the GST revenue distribution formula

LocalCircles asks MoCA for standard after sales service for white goods

In its letter it has asked for publishing end of life service date on every white good/device, stipulated response time for complaint answering, issue resolution, resolution process

Ola, Uber get notices for alleged consumer rights breach, unfair practices

Improper grievance redress mechanism, poor service, hefty cancellation charges and fairness of algorithm used to charge fares among major issues raised

Consumer rights regulator issues notice to Ola, Uber over trade practices

Consumer protection regulator CCPA on Friday said it has issued notices to cab aggregators Ola and Uber for unfair trade practices and violation of consumer rights. "We have issued notices to both Ola and Uber. Most of the consumer complaints received in the last one year are related to the deficiency in services and other unfair trade practices," Central Consumer Protection Authority (CCPA) Chief Commissioner Nidhi Khare told PTI. In a meeting held on May 10 with cab aggregators, the government had warned of strict action unless they improve their systems and redress rising consumer complaints. "We told them about the rising consumer complaints against their platforms. We gave them the statistics also. We have asked them to improve their system and redress the consumer complaints otherwise the competent authority will take strict action," Consumer Affairs Secretary Rohit Kumar Singh had said after the meeting. The meeting was attended by representatives of Ola, Uber, Meru, Rapido

The right to repair movement

Most electronics manufacturers work on the concept of 'planned obsolescence'. After foreign shores, the 'right to repair' movement is now gaining ground in India. This report tells us more about it

Buyer entitled to a refund upon delay

The purchaser can't be made to wait endlessly just because the builder fails to fulfil his contractual obligation to obtain the Occupancy Certificate on time

National Anti-Profiteering Authority and the company vs consumer tug-of-war

While businesses have issues with NAA's methodology of computing profiteering, consumers are defending their right to be charged fair prices and are supportive of the authority

Advocacy group CUTS to move Delhi HC against cos it says are profiteering

Will speak on behalf of consumers in a case against National Anti-profiteering Authority; Forty-odd companies have challenged NAA findings, court has clubbed petitions as one

Govt establishes authority to protect and enforce consumer rights

The additional secretary in the Department of Consumer Affairs, Nidihi Khare, has been given the charge of chief commissioner

Fine only for frivolous complaints

The State Commission pointed out that costs could be imposed only if the complaint was frivolous and vexatious. But DeSouza did have a genuine grievance

Compensate student for fraud

UGC's website revealed that certain universities run centres on franchise basis, which is not permissible. Private universities are not entitled to grant affiliation to colleges

Compensation for the missing promo song

Yash Raj Films was found guilty of deceiving viewers through a promotional song for Shah Rukh Khan's 'Fan' which was not included in the film

Without test report, defect acceptable

The failure to examine the IOL and check it for opaqueness was held to be contributory negligence on part of the surgeon. So it confirmed the order holding him liable

Correct documents help in claims

The insurance company contested the case

Consumer activism is forcing many brands to change behaviour

So consumers are forcing brands like Pepsi or Dove to withdraw and apologise for communication that is deemed inappropriate or disrespectful