From 1980s fears over banking computerisation to today's worries about AI, the author argues that technological change inspires anxiety before it ultimately reshapes society for the better
A balanced level of humanised Artificial Intelligence (AI) design in chatbots enhances customer comfort and trust, while excessive human resemblance can cause discomfort, a new research by the Goa Institute of Management (GIM) has found. The research has studied customer behaviour towards Artificial Intelligence enabled service agents, including as chatbots, digital assistants and service robots. Conducted in collaboration with researchers from Cochin University of Science and Technology (CUSAT), Kerala, the findings of this research have been published in the International journal of Consumer Studies. With AI reshaping the Frontline Service Encounters (FLSE), the study aims to explore "how do consumers perceive and interact with AI in every day service interactions". For the same, the research team consolidated findings from 157 peer-reviewed articles to identify the key drivers, theories, and outcomes shaping consumer and AI interactions. The research team reviewed 44 top-tier .
A recent leak from ChatGPT's Android beta app, along with public signals from OpenAI's Sam Altman, points to the company preparing for an advertising-supported version of its AI assistant
Arundhati Bhattacharya, president and CEO, Salesforce South Asia, says agentic AI is crucial for India's growth, boosting productivity, digital transformation, and workforce upskilling across sectors
Today's columnists write about long-term oil forecasts and wartime 'jugaad' to India's cricket woes, the AI investment frenzy and a new documentary probing US secrecy on non-human intelligence
Are the enormous numbers being thrown into AI unprecedented?
Omkara ARC alleges the appellant relied on non-existent rulings; Court says it will act if citations are fabricated
It marks an extension of Alibaba's ambitious reorganization into an AI-first business
TCS and SAP have agreed on a five-year collaboration to streamline enterprise IT, strengthen AI-led capabilities and accelerate innovation as clients shift savings from traditional contracts
Nitesh Banga discusses the company's growth plans and why measuring revenue per employee as an indicator of organisational efficiency is still some time away
Digital infrastructure provider CloudExtel on Thursday said it has raised Rs 200 crore in debt from a leading private sector bank to accelerate the development of AI-ready digital infrastructure and expand its metro fibre network across India. The Mumbai-headquartered company did not disclose the name of the lender. The capital infusion is complemented by a proportional follow-on equity investment from CloudExtel's existing shareholders to support its expansion plans, according to a company statement. The debt will be used to fund CloudExtel's upcoming Data Centre Interconnect (DCI) network initiative, aimed at providing high-capacity, low-latency, and redundant connectivity between data centrescritical infrastructure for AI workloads, cloud computing, and digital content delivery. The network will debut in Mumbai, followed by expansion to major metro cities including Bengaluru, Hyderabad, Delhi, and Pune. These funds will help us scale more rapidly, deepen our infrastructure ...
Join Pranjal Sharma in an exclusive tech talk with Johnny C. Taylor Jr. President & CEO, SHRM. In this conversation, they discuss how humans and AI can collaborate to close the skills gap.
Manufacturers are allocating more production to meet demand for new, more complex and profitable products used in AI systems, causing a shortage of more common types of memory
Gemini 3 Pro has risen to the top of closely watched AI leaderboards on LMArena and Humanity's Last Exam
Digital Connexion will invest $11 billion to build a 1 GW AI-native data centre campus in Visakhapatnam, complementing Google's $15 billion plan for India's largest AI data hub
Fresh allegations of AI-made citations in a Canadian report deepen questions over Deloitte's evidence checks, weeks after similar issues surfaced in Australia
Around 35 million people (about 5 per cent of weekly users) were already paying for the ChatGPT Plus plan at $20 per month or the Pro plan at $200 per month as of July this year
Stating that he wants every task that can be done by AI to be done by AI, Huang promised employees they would still have plenty of work
The teams that are expected to be impacted will include those focused on product development, internal operations, and customer support, its CEO Enrique Lores said during a media briefing call
In a world where AI can be weaponised as easily as it can be used for the public good, the cost of inaction could be heavy